08:34 AM

Dallas/Fort Worth International Airport Named Most Hassle-Free Airport in the United States

Recent Emirates Passenger Survey Reveals Positive Overall Customs Experience

Dallas/Fort Worth International Airport (DFW) has been named as the most hassle-free airport in the United States, according to a new survey conducted by Concur. The study shows travelers giving high satisfactory percentage levels, based on clear signage (42%), good Wi-Fi coverage (41%) and availability of a variety of quality food options (41%).

The survey was conducted through an online interview with 1,500 passengers who regularly travel for business purposes. The respondents were asked to assess check in lines, security checkpoints, customs and airport signage, among many other factors.

Travelers from the UAE have also shown high levels of satisfaction for DFW, as reflected in an impressive 8.67 out of 10 ranking given by Emirates Airlines passengers for their overall customs experience at the airport where its high-capacity customs facility provides short wait times, even during peak hours. Additionally, DFW has ranked in the top five for customer service among large airports worldwide in surveys conducted by Airports Council International for the past five years, making it one of the world’s most highly regarded airports.

With the growing reliance of today's passengers on technology and connectivity, DFW provides free Wi-Fi coverage to all its passengers, a service instigated since April 2012, leading it to be ranked number 1 Tech-Friendly US Airport by PC World Magazine. In addition to the high level of customer satisfaction, the increasing number of new airlines flying to the mega-hub, and the continued increase in domestic and international routes to Dallas/Fort Worth International Airport, is building on its reputation as the best international gateway into the United States.

Jeff Fegan, CEO, Dallas/Fort Worth International Airport said: “We have always maintained a high customer centric approach by providing a variety of services and amenities that aim to offer the highest level of convenience and satisfaction to passengers and citizens of Dallas/Fort Worth. In addition to our free Wi-Fi service and many other state-of-the-art offerings, we offer free access to our own yoga studio located within the airport to provide transit passengers an opportunity to relax and unwind. Friendly airport assistance and directions are also provided through our multilingual airport ambassadors, collectively speaking 38 languages, who volunteer their time to assist visitors from around the world with a warm DFW welcome.”