DFW Airport Celebrates Its Next Billion Customers
One billion passengers have been served since the turn of the millennium Military; Newlywed couple honored with $10,000 shopping spree
(DFW AIRPORT, TEXAS – February 27, 2017) – Dallas Fort Worth International (DFW) Airport expands its leadership role as one of the world’s premier aviation hubs and gateways by celebrating one billion customers served since the year 2000. With a strong focus on customer service as part of DFW’s strategic plan, the Airport looks forward to serving the next billion customers with upgraded amenities and concessions all designed to serve 21st century travelers.
“Welcoming a billion customers is a major milestone for our Airport and we believe we are just getting started,” said DFW Airport CEO Sean Donohue. “Serving one billion customers in just 17 years shows the growth and importance of commercial aviation, and we know we have to compete for every one of those customers. DFW is transforming the travel experience through technology and personal service, to better meet the needs and wants of our customers for years to come.”
“DFW is committed to providing our customers a consistently exceptional experience,” said Executive Vice President of Revenue Management Ken Buchanan. “The renewal of our terminals is just one example of how we’re taking care of customers. Our teams are hard at work on plans to deliver on new duty-free shopping in Terminal D and more personal service options available through our DFW app and website.”
To mark the milestone, DFW selected a U.S. Army veteran, David Minor and his wife Laura to represent the billionth customer with a celebration in Terminal D. The newlywed couple from Gainesville, Texas flew to Sydney, Australia in December 2016 when the Airport officially reached the billion customer mark.
“When we first learned we were selected to represent the billionth customer milestone, we were pretty shocked and surprised,” said Laura Minor. “Honestly, we’d just returned from an amazing honeymoon in Australia, and learning we would get a $10,000 shopping spree, we just couldn’t feel luckier. I had a great time racing through the Airport, picking out a Coach purse, a Macbook Pro, and of course my husband David made sure to grab an authentic Dak Prescott jersey.”
Over the span of 10 minutes, David and Laura visited DFW’s stores that feature leading global brands, including Coach and Tumi. They filled their DFW Airport-branded cart with their prize-winning haul.
DFW Airport’s concessions and shopping program has been a focus for revenue growth in recent years. Later in 2017, the Airport will add several new retail, restaurant and service providers – including world-class duty-free shopping with 20,000-square-feet of retail at six locations in International Terminal D.
Since opening in 1974, DFW has served more than 1.8 billion customers. From 1974-1999, the airport served more than 875 million. Currently, DFW serves nearly 66 million customers each year.
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