DFW Airport Earns Title of “Best Large Airport” in North America for Customer Satisfaction Two Years in a Row
Airports Council International recognizes DFW for world-class customer experience
(DFW AIRPORT, Texas – March 9, 2020) – For the second year in a row, Dallas Fort Worth International (DFW) Airport has earned the title of "Best Large Airport," among North American airports serving more than 40 million passengers each year, according to Airports Council International (ACI).
"This is the third time in four years that DFW has earned the distinction of Best Large Airport for customer satisfaction, recognizing our focus on customers and the efforts of our employees and partners," said Sean Donohue, CEO of DFW Airport. "With the recognition again from ACI, the industry and our customers are recognizing our investments in people, innovation, technology, and infrastructure to transform travel."
The ACI ASQ program is the airport industry's only global benchmarking program that measures key performance indicators of the passenger airport experience.
"DFW Airport’s focus on the customer continues to drive our business strategies, programs and enhancements," said Ken Buchanan, executive vice president for Customer Experience and Revenue Management. "We are extremely excited and honored to receive this award for the second year in a row on behalf of our employees and partners."
The ASQ program delivers an in-depth assessment of the quality of the customer service experience, including cleanliness, check-in, security, wayfinding, food and beverage offerings, and more.
About Dallas Fort Worth International Airport:
Dallas Fort Worth International (DFW) Airport warmly welcomed more than 75 million customers in 2019, making DFW one of the most frequently visited superhub airports in the world. Customers can choose among 192 domestic and 67 international nonstop destinations. DFW elevates the customer experience with modernized facilities and updated amenities. Centered between owner cities Dallas and Fort Worth, Texas, DFW Airport also serves as a major economic generator for the North Texas region, producing more than $37 billion in economic impact each year by connecting people through business and leisure travel. For more information, visit the DFW website or download the DFW Mobile App for iOS and Android devices.