DFW Airport Earns Title of “Best Large Airport” in North America for Customer Satisfaction
Airports Council International recognizes DFW for world-class customer experience
(DFW AIRPORT, Texas – March 6, 2019) – Dallas Fort Worth (DFW) International Airport has earned the title of "Best Large Airport," among North American airports serving more than 40 million passengers each year, according to Airports Council International (ACI).
"This is the second time in three years that DFW has earned the distinction of Best Large Airport for customer satisfaction, underscoring the efforts that our 2000 employees have taken to the make the customer experience our top strategic priority," said Sean Donohue, CEO of DFW Airport. "With the recognition from ACI and the Global Airport of the Year Award from Air Transport World, the industry and our customers are taking notice of our investments in technology, infrastructure and people to transform travel."
The ACI ASQ program is the airport industry's only global benchmarking program that measures passenger satisfaction in real time, while passengers are at the airport. It covers 37 key performance indicators of the passenger airport experience.
"Excellence in the customer experience has been a high priority goal for DFW for many years and will remain a priority moving forward," said Ken Buchanan, Executive Vice President for Customer Experience and Revenue Management. "While we are thankful for this award, we also know we must continue to enhance DFW's outstanding customer service in order to keep our customers happy and loyal. We thank our customers and ACI for this outstanding recognition."
Implemented at more than three quarters of the world’s 100 busiest airports, the ASQ program delivers an in-depth assessment of the quality of the customer service experience, including check-in, security, wayfinding, food and beverage offerings, restrooms and more.