DFW International Airport Releases New Mobile App for Travelers
App provides information on parking, flights, shops, restaurants and amenities to handheld devices; Passengers served as beta testers
Dallas/Fort Worth (DFW) International Airport has launched its official mobile app for smartphones, giving customers the latest information and updates about flights, parking, shops, restaurants and airport services at their fingertips. The DFW Airport mobile app, which was developed with a considerable amount of feedback from DFW customers, is now available as a free download at the iTunes App Store, Google’s Android Play Store and BlackBerry App World.
“The DFW Airport mobile app represents a breakthrough in the way our customers can navigate DFW Airport,” said Jeff Fegan, chief executive officer of DFW. “This is the first airport app that notifies DFW travelers about gate changes through a push notification, and it can also help you determine parking availability or find a bite to eat in one easy solution.”
The mobile app’s push notification feature is a first for airport-developed apps, notifying passengers who request information about changes to flight details.
The new app contains a wide variety of customer-requested features including:
• Flight information and tracking
• Flight and gate updates with alert “push” notifications
• Parking availability, locations and rates
• Restaurant and shopping locations
• “Within five minutes of my gate” feature highlighting restaurants and shopping options located nearest your gate
“The DFW Airport mobile app has everything a passenger needs to make a trip through DFW faster and more efficient,” said Ken Buchanan, executive vice president for revenue management. “And for those road warriors who need to maximize their time, the “Within five minutes of my gate” feature lets you know about the shops and restaurants that are closest to you.”
More than 100 local and connecting DFW passengers served as volunteer beta testers for the mobile app over a period of two months last fall, and their feedback is incorporated into the release.
“We listened to what our customers had to say about the types of functionality they want in an airport-based mobile app, and our beta testers’ contributions were invaluable,” said Sharon McCloskey, vice president for marketing services at DFW. “With 85% of DFW travelers now using smartphones, features like up-to-date parking availability will not only be innovative but really helpful for customers.”
The application’s launch page features quick links to Flights, Parking Availability, Parking Options, Shops, Restaurants, Services, Airport Guide, Airline Guide and a Feedback button.
The DFW Airport mobile app is currently available for the Apple iOS platform, the Google Android platform and the BlackBerry platform.